Cancellation policy

At The Coaching Hut, we understand schedules can change and unforeseen circumstances can arise. To ensure we can accommodate all of our valued clients, we kindly request adherence to our cancellation policy.

1. Cancellation Notice:

Clients should aim to notify the Coach of cancellations at least 24 hours in advance.

2. Late Cancellations:

Cancellations made more than 24 hours ahead of the appointment time will incur a 5% charge of the total cost.

Cancellations made within 24 hours of the appointment time will incur a 100% charge of the total cost.

3. Client No-shows:

Failing to show up for your scheduled appointment without prior notification will result in a 100% charge of the total cost.

Repeated no-shows may lead to an inability to book future appointments.

4. Coach No-shows:

Failing to show up for your scheduled appointment without prior notification will result in a 100% refund of the scheduled service cost and the payment of a penalty charge of 10 of the total cost.

Repeated no-shows may lead to an inability to operate as a Coach on The Coaching Hut.

5. Late Arrivals:

We understand delays can happen. However, clients arriving more than 15 minutes late will be treated as a late cancellation and the applicable charge will be applied. This ensures that we can provide the best service to you and our other clients.

6. Exceptions:

We recognise emergencies and special circumstances can occur. Exceptions to our policy are made on a case-by-case basis at the discretion of The Coaching Hut management.

7. Refunds:

Cancellation fees are non-refundable except in the case of The Coaching Hut initiated cancellations (or exceptions as determined by The Coaching Hut management).

Contacting Us:

For any questions about this policy, please use the Contact Us page.

By booking an appointment, you acknowledge and agree to our cancellation policy. This policy allows us to manage our schedule and provide the best service to all clients. For further details please see our Terms of Service.

We appreciate your understanding and cooperation.

Thank you for choosing The Coaching Hut.